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Cecilia holds an undergraduate degree from Wake Forest University, a masters degree from Duke University. Her etiquette credentials are from the Protocol School of Washington®. She is president of her firm, Etiquette Matters, which is celebrating its 16th year in 2009.

Etiquette is a knowledge base and can be learned!

 

According to surveys submitted by participants in Cecilia's programs, the number one most offensive breach of etiquette is:

 

Blowing one's nose at the table.