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Cecilia holds an undergraduate degree from Wake Forest University, a masters degree from Duke University. Her etiquette credentials are from the Protocol School of Washington®. She is president of her firm, Etiquette Matters, which is celebrating its 18th year in 2011.

North Carolina's premier magazine, Our State, called her "North Carolina's resident etiquette expert" and that was before she was voted by over 800 audience members as their Favorite Speaker of the Best of Our State at the historic Grove Park Inn.

"Raves for the awesome etiquette lady with the dynamic sense of humor. Your praises are being sung far and wide. Many thanks for an exceptional program."

— Brenda G, meeting planner, Raleigh, North Carolina

"Your engaging style and complete knowledge of etiquette was absolutely captivating. Every member was left with the desire to learn more about social and businness etiquette. We wish we could have had you longer."

—Jennifer M., Execlutive Women International, Raleigh/Durham, NC chapter

"As in the past, you once again have exceeded our expectations! The seminar was excellent. It was a successful weekend and you played a key role in that success. We looked good because of you and we thank you for that!"

—Jill P. and Mark C., program co-chairs, Club Managers of America Association (CMAA)

"Thank you so much for speaking at our luncheon. We have been told that your program was "the best ever.""

— Jennifer J., Brunswick County Chamber of Commerce

"Another wonderful program. The students were "WOW" over your sessions."

— Nicka T., Career Center